Introducing Accident Assist, a new public service provided by the Malaysian insurance and takaful industry to members of the public who are seeking immediate roadside assistance in the event of a road accident. Accident Assist will also respond to basic or common enquiries relating to motor policies. It is a dedicated tele-service line manned by customer service officers operating 24 hours daily.
Accident Assist aims to improve the overall process following a road accident by providing road accident victims with timely roadside assistance and objective guidance on making a motor claim. Accident Assist is managed by general insurers and operated by Telekom Malaysia. Accident Assist can help you with these:
- 24 hours / 7 days a week helpline
- Guide you to obtain towing services to approved workshops
- Provide information and answer basic or common enquiries which you may have on making a motor claim
- Provide relevent information should you be involved in a road accident such as:
– nearest hospital to you
– nearest police station to you
– nearest fire station to you
– nearest workshop to you
